Fridge RescueBack

Privacy Policy

Last updated: 25 June 2026

1. Introduction

Qu-Ten Ltd, a company registered in England and Wales, operates Fridge Rescue (“we”, “us”, or “our”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use Fridge Rescue (the “Service”). We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Qu-Ten Ltd is the data controller for the personal data we process. You can contact us at [email protected].

3. Information We Collect

We collect the following categories of personal data:

  • Account information: Name, email address, and encrypted password when you create an account
  • Fridge inventory data: Food items you add to your fridge, including names, categories, and expiry dates
  • Usage data: Recipes viewed, meals cooked, and feature interactions
  • Payment data: Processed securely by Stripe — we do not store your full card details
  • Receipt images: Photos uploaded for receipt scanning are processed by AI and are not permanently stored
  • Technical data: Browser type, device information, and IP address for security and analytics purposes

4. How We Use Your Data

We use your personal data for the following purposes:

  • To provide and maintain the Service, including generating personalised recipe suggestions
  • To manage your account and subscription
  • To process payments through our payment provider (Stripe)
  • To send essential communications such as email verification and password reset links
  • To track usage statistics (meals cooked, waste reduced) to display on your dashboard
  • To improve the Service and develop new features

5. Legal Basis for Processing

We process your data on the following legal bases under the UK GDPR:

  • Contract: Processing necessary to provide the Service you have signed up for
  • Legitimate interests: Improving our Service, preventing fraud, and ensuring security
  • Consent: Where you have given specific consent, such as for marketing communications

6. Data Sharing

We may share your data with the following third parties:

  • Stripe: For secure payment processing
  • AI service providers: For recipe generation and receipt scanning (data is processed but not stored by these providers)
  • Hosting providers: For infrastructure and data storage

We do not sell your personal data to third parties. We do not share your data for advertising purposes.

7. Data Retention

We retain your personal data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required by law to retain certain information. Payment records are retained for 7 years for tax and accounting purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data (“right to be forgotten”)
  • Restriction: Request restriction of processing in certain circumstances
  • Data portability: Request your data in a machine-readable format
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected].

9. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use third-party tracking cookies. Essential cookies are necessary for the Service to function and cannot be disabled.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption of passwords using industry-standard hashing algorithms
  • HTTPS encryption for all data in transit
  • Secure, access-controlled database infrastructure
  • Regular security reviews and updates

11. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify registered users of material changes via email. The “Last updated” date at the top of this page indicates when the policy was last revised.

13. Contact and Complaints

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us at [email protected].

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.